Please use the FAQs below as a first reference, this page contains solutions and guidance to the most popular customers queries.
Yes - All Websites developed by BT provide access to the site owner to update and manage all of the website content.
Different website packages have different levels of access however all packages are simple and easy to use.
We also include an online training session to show you how to access and update your website.
The delivery time scale for your websites is dependent on the size and functionality you require. For more information why not arrange a free web review with one of our experts?
We appreciate every business is very busy, but we would always recommend that you take some time during the design consultation to tell us about your business, competitors, websites you like (or don't), information on your main products or services and key selling points.
We also ask you to comment on the design, so we can amend it if necessary. If time is very limited, consider taking our copywriting service to minimise any time commitment at your end.
All of our websites are search engine friendly, actual search engine results are outside the control of any website provider and can take 3-6 months to achieve optimal rankings without assistance. Our Website Manager service provides monthly sessions on increasing visitors to your website.
BT includes Google Analytics with all website packages - Google Analytics provides all sorts of useful information from how many visitors your site has had to specifically what pages they have viewed.
You can also set goals for your website and watch as your website grows. Find out more
Your website will be hosted by BT but you will fully own your website. When agreeing to BT Marketing Solutions building your website you have agreed to taking BT's hosting for a minimum of 12 months. After this you can move your website and domain to a new host if required.
Please note Amazon or eShop websites are hosted platforms therefore to change your host you will need to migrate your content to a new platform.
There are many companies who offer cheap or free website design tools. The benefit of having your website developed by BT minimal effort and time along with the level of design and production expertise which your web designer provides.
Yes - All Websites developed by BT provide access to the site owner to update and manage all of the website content. Different website packages have different levels of access however all packages are simple and easy to use.
We shall also include an online training session to show you how to access and update your website.
Regardless of which development project you take with us, you will own your websites and have full access to all areas of your site.
To change the design and layout of the website you will require some basic coding knowledge, if you are comfortable with this there is no reason you cannot update your websites template yourself.
The hosting package which you require depends on the web project you have purchased with BT Marketing Solutions. Details are available on our product comparison chart.
You have access to your web hosting FTP with both BT's Basic and Professional hosting packages. More details can be found here.
A domain, such as yourcompany.co.uk, is an easily recognisable way to identify your business on the internet. A domain is often registered by a company to reflect their trading name or service type.
So the domain 'yourcompany.co.uk' would have the website name:
and also email addresses in the format:
Your domain name is a unique identity that people will remember amongst the millions of others on the internet. They will be able to access your website and send you emails, and as long as you continue to renew your domain, your email and web address need never change again even if you change Internet Service Provider.
Registering a new domain name with BT could not be easier, for full instructions please click here.
If your BT domain is due to expire you can renew it here.
BT is happy to transfer the following domain extensions into a BT account. (.com, .net, .org, .info, .biz, .co.uk, .org.uk, .tv)
Full details on how to transfer your domain into your BT account can be found here.
To transfer your domain away from BT you must make a request via the BT DNS team.
It is possible to use BT's hosting and mail services with a domain registered with a third party host. Full details of how to configure your domain to use BT's services can be found here.
BT Domain Shield is a product that enables you to mask your Whois information in order to add an additional layer of protection from fraudulent activity like spamming and phishing.
For more information please click here.
Smart Hosting allows customers to use their existing domain name with a new BT website.
If you want your current domain name to work with your BT website, you MUST contact the original domain registrar company to ‘repoint’ the domain name to the new BT website and AWAY from your old website. This allows users to find your ‘new’ website with the ‘old’ address.
Yes. Your email should work as normal, but if it doesn’t, contact us and we will be happy to help.
Yes. Continue to pay any scheduled fees for the domain name you have originally purchased. Or be sure to renew your domain registration when required.
If you know the email address of your domain registrar company, then cut and paste the text below onto an email and send. Make sure to enter your name, domain name and any reference numbers you may have.
My domain name:
Dear domain name registrar/web hosting company,
I wish to change my domain name hosting details. Please can you change my DNS A record to 22.214.171.124. I would also like you to change the records to allow users to find my website WITHOUT entering ‘www.’
Please make these changes with immediate effect and email me to confirm.
You can pay your BT bill over the phone or online. BT offers various Payment options to suit your needs.
For any billing queries or arrangements please contact BT Billing directly.