eShop Premium
Frequently asked questions
Please use the FAQs below as a first reference, this page contains solutions and guidance to the most popular customers queries.
General website
How much does a website cost?
A BT Website can cost as little as £199.00 - To find the correct package for your business have a look at our website comparison chart or why not arrange a free web review with one of our experts.
Will I be able to update my website?
Yes - All Websites developed by BT provide access to the site owner to update and manage all of the website content.
Different website packages have different levels of access however all packages are simple and easy to use.
We also include an online training session to show you how to access and update your website.
How long will it take to build my website?
The delivery time scale for your websites is dependent on the size and functionality you require. For more information why not arrange a free web review with one of our experts?
How much input is needed from me?
We appreciate every business is very busy, but we would always recommend that you take some time during the design consultation to tell us about your business, competitors, websites you like (or don't), information on your main products or services and key selling points.
We also ask you to comment on the design, so we can amend it if necessary. If time is very limited, consider taking our copywriting service to minimise any time commitment at your end.
How do I get my website found in the search engines?
All of our websites are search engine friendly, actual search engine results are outside the control of any website provider and can take 3-6 months to achieve optimal rankings without assistance. Our Website Manager service provides monthly sessions on increasing visitors to your website.
Can I see who has visited my website?
BT includes Google Analytics with all website packages - Google Analytics provides all sorts of useful information from how many visitors your site has had to specifically what pages they have viewed.
You can also set goals for your website and watch as your website grows. Find out more
Can I take payments on my website?
You will need eCommerce functionality in order to take payments on your website.
To find out what suits your business needs best why not arrange a free web review with one of our experts?
Who will own my website?
Your website will be hosted by BT but you will fully own your website. When agreeing to BT Marketing Solutions building your website you have agreed to taking BT's hosting for a minimum of 12 months. After this you can move your website and domain to a new host if required.
Please note Amazon or eShop websites are hosted platforms therefore to change your host you will need to migrate your content to a new platform.
I have seen offers for free build your own website, why should I pay BT?
There are many companies who offer cheap or free website design tools. The benefit of having your website developed by BT minimal effort and time along with the level of design and production expertise which your web designer provides.
Can I update my website myself?
Yes - All Websites developed by BT provide access to the site owner to update and manage all of the website content. Different website packages have different levels of access however all packages are simple and easy to use.
We shall also include an online training session to show you how to access and update your website.
How many pages can I have on my website?
Although we only set up a fixed number of pages for you, there is no limitation on how many pages you can add. For full details have a look at our website comparison chart or why not arrange a free web review with one of our experts?
I want to change the design can I do this myself?
Regardless of which development project you take with us, you will own your websites and have full access to all areas of your site.
To change the design and layout of the website you will require some basic coding knowledge, if you are comfortable with this there is no reason you cannot update your websites template yourself.
Domains & Hosting
What package do I need?
The hosting package which you require depends on the web project you have purchased with BT Marketing Solutions. Details are available on our product comparison chart.
How do I activate my hosting package?
Hosting activation can be done within the 'Manage Services' section of your http://myoffice.bt.com account, more details can be found here.
Do I have FTP access?
You have access to your web hosting FTP with both BT's Basic and Professional hosting packages. More details can be found here.
What is a domain name?
A domain, such as yourcompany.co.uk, is an easily recognisable way to identify your business on the internet. A domain is often registered by a company to reflect their trading name or service type.
So the domain 'yourcompany.co.uk' would have the website name:
www.yourcompany.co.uk
and also email addresses in the format:
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Your domain name is a unique identity that people will remember amongst the millions of others on the internet. They will be able to access your website and send you emails, and as long as you continue to renew your domain, your email and web address need never change again even if you change Internet Service Provider.
How do I register a domain name with BT?
Registering a new domain name with BT could not be easier, for full instructions please click here.
How do I renew a domain name registration?
If your BT domain is due to expire you can renew it here.
Do I have access to manage my BT domains?
You have full control to manage your BT domain name within the BT domain centre accessible within your http://myoffice.bt.com account. For further support please contact the BT DNS team.
How do I transfer a domain into BT?
BT is happy to transfer the following domain extensions into a BT account. (.com, .net, .org, .info, .biz, .co.uk, .org.uk, .tv)
Full details on how to transfer your domain into your BT account can be found here.
How do I transfer a domain out of BT?
To transfer your domain away from BT you must make a request via the BT DNS team.
Can I use an externally Hosted domain with BT services?
It is possible to use BT's hosting and mail services with a domain registered with a third party host. Full details of how to configure your domain to use BT's services can be found here.
Does BT offer Domain Shields?
BT Domain Shield is a product that enables you to mask your Whois information in order to add an additional layer of protection from fraudulent activity like spamming and phishing.
For more information please click here.
How do I use Smart Hosting?
If you want your current domain name to work with your BT website, you MUST contact the original domain registrar company to ‘repoint’ the domain name to the new BT website and AWAY from your old website. This allows users to find your ‘new’ website with the ‘old’ address.
What should I say to my current domain name host to facilitate domain name changes?
If you know the email address of your domain registrar company, then cut and paste the text below onto an email and send. Make sure to enter your name, domain name and any reference numbers you may have.
My name:
My domain name:
Any reference:
Dear domain name registrar/web hosting company,
I wish to change my domain name hosting details. Please can you change my DNS A record to 209.235.144.99. I would also like you to change the records to allow users to find my website WITHOUT entering ‘www.’
Please make these changes with immediate effect and email me to confirm.
Thank you
Billing & Accounts
What are my account login details?
Your BT account login details will be in the format of an email address (example: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. ) and password. If you have forgotten or lost your login details these can be retrieved here:
How can I pay my bill?
You can pay your BT bill over the phone or online. BT offers various Payment options to suit your needs.
Can I arrange a payment plan?
For any billing queries or arrangements please contact BT Billing directly.
My account has been suspended who should I talk to?
Account suspensions can be discussed and resolved with the BT Billing department.
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